How do I track my order?Updated 21 days ago

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking link.

There are two ways to track your order:

Option 1: Shipping confirmation email (Recommended)

1. Open your shipping confirmation email.
2. Click the tracking link.
3. View the latest tracking status.

Option 2: Track Order

1. Click Track Order on the Help Centre page.
2. Log in using your email address or mobile number used for your order.
3. Enter the 6-digit verification code sent to your email or mobile.
4. Select your order.
5. Click the tracking link to view the latest shipping status.

Things to know:

• Orders are dispatched within 2 business days (excluding weekends and public holidays), unless they're part of a pre-order release.
• If your order is a pre-order, the estimated dispatch date will be shown on the product page and at checkout. We'll also keep you updated by email throughout the pre-order until your order has been dispatched.
• Tracking updates are controlled by the courier and may not update immediately.
• International orders may experience customs processing before continuing to the destination.
• If there's a genuine delay, we'll provide the latest available update, but we can't guarantee a delivery date.