My order was marked delivered but its not hereUpdated a month ago

If your order was marked as delivered but you haven’t received it, please contact your local post office first. Once a parcel leaves Australia, it is handled by your local postal service, and only the recipient can request updates or investigations. Post offices often hold packages or have additional delivery details that we don’t have access to.

If you need further assistance you can fill in our 'contact us' form. Although we cannot guarantee a replacement we will try our best to assist.