Order Issues
What do I do if I receive the wrong item in my order?
If you've received the wrong item, visit our Contact Us page and include your order number along with clear photos of the item you received. We'll review your request and email you with the next steps. Things to know:
What if my package gets lost or arrives damaged?
If your package is marked as delivered but you haven't received it, please contact your local courier first. If they're unable to assist, please contact us through our Contact Us page and we'll investigate further. If your package arrives damaged, pl
My order was marked delivered but its not here
If your order has been marked as delivered but you haven't received it, contact your local courier first. They may be able to provide additional delivery information or help locate your parcel. If they're unable to assist, visit our Contact Us page.
How do I fix an incorrect shipping address?
If you've entered the wrong shipping address, visit our Contact Us page as soon as possible. If your order hasn't been processed or shipped yet, we'll do our best to update your shipping address before it leaves our warehouse. While we'll make every
How do pre-orders work?
Pre-orders allow you to reserve an item before it's ready to ship. They're used for upcoming releases, giving you the opportunity to secure your item before it's available for dispatch. The estimated dispatch date is displayed on the product page and
Can I edit or add anything to my order?
Changes can only be made to your order if it hasn't been processed or shipped.We recommend double-checking your shipping address and order details before completing your purchase. If you need to update your shipping address or make changes to the ite