What do I do if I receive the wrong item in my order?Updated 21 days ago

Our return/cancellation policy allows returns only if they are initiated within 14 days of your order's arrival.

Report your order issue to our contact us form further assistance.

Include a photo of the item received and the name of the missing item(s). Double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can.

Pro tip: Our drops are limited, and we cannot hold stock while waiting for returns to be processed. If you're concerned about securing an item, we recommend purchasing it separately before your refund is processed.