What if my package gets lost or arrives damaged?Updated 21 days ago

If your package is marked as delivered but you haven't received it, please contact your local courier first. If they're unable to assist, please contact us through our Contact Us page and we'll investigate further.

If your package arrives damaged, please contact us as soon as possible through our Contact Us page.

To help us investigate, please include:

• Your order number.
• A description of the issue.
• Photos of the damaged package and product (if applicable).

We'll review your case and work with the courier where required to reach a resolution.

Things to know:

• Damaged package: If your package arrives damaged in transit, we'll review your claim and, where approved, send a replacement item at no additional cost.
• Missing package: If your tracking shows your order has been delivered but you haven't received it, please contact your local courier first. If they're unable to assist, contact our support team and we'll investigate further.
• Incorrect address: Orders lost or delivered to the wrong address due to an incorrect or incomplete shipping address provided at checkout are not eligible for a replacement or refund.
• Returned to sender: If your package is returned to us because the shipping address was incorrect or the parcel was unclaimed, additional shipping charges may apply to resend the order.
• Original packaging: Keep the original packaging, tags and stickers until your claim has been reviewed.